Delivery & Returns


Items will only be despatched once payment has been received. All deliveries are insured during transit and you will automatically receive a shipment notification and/ or tracking details upon despatch of your parcel.

Deliveries will be made via Royal Mail First Class post, Royal Mail Special Delivery Service, Parcelforce or DPD.


Standard Delivery up to 5kg: £6

Heavy deliveries in excess of 5kg Delivery: £20

Free Delivery for orders over £180

Standard Delivery: 3 to 5 business days



 International Delivery: Up to £25, depending on weight and value of total order

 Delivery: Up to approx. 21 days,  depending on individual countries customs management and control



We hope you are delighted with your Kotatsu purchases. However, should you wish to return an item please contact us in the first instance at and confirm which items you wish to return.

You may return any item within 14 days of the date you receive them, as long as the item remains in unused condition and in its original packaging. 

Please note that, unfortunately, we cannot reimburse the costs of return postage/ packaging/ insurance costs and in the case of international deliveries, any tax or duty paid.

Please inform us by email of any faulty goods within 3 days of receiving your order.

We request that you use a tracking delivery service when returning items as we are unable to process a return if your parcel does not arrive back with us. We cannot accept responsibility for any returned items damaged, lost or stolen in transit.

This returns policy does not affect your statutory rights.